ATTENDEES

Who is the course aimed At - Working With Difficult People Training is aimed at professionals from all industries who struggle with managing difficult individuals in the workplace. It caters to managers, team leaders, and employees who need to learn effective communication and conflict resolution techniques to handle challenging personalities.

This training is also beneficial for customer-facing roles, such as sales representatives or customer service agents, who may encounter difficult clients. It equips participants with the skills to maintain professionalism and effectively handle difficult situations, resulting in improved customer satisfaction and retention.

Whether you work in a corporate, government, or non-profit setting, this training can help you navigate challenging workplace dynamics and foster more productive relationships. By honing your skills in dealing with difficult people, you can create a more positive and harmonious working environment for yourself and your team.

AGENDA

Course Agenda - Identifying difficult people, why they are difficult, and how to remain calm. Understanding differing personalities and expectations at work.

Recognizing and addressing conflict, its elements, and the costs it brings. Working with difficult people, giving and receiving criticism, and making/refusing requests.

Responding with confidence and composure, and addressing hostility and aggression. Using body language and de-escalation techniques to win over difficult people.

The importance of timing and effective communication in solving problems. A checklist for successfully managing difficult people and situations in the workplace. .

CERTIFICATION

Course Accreditation - Successful candidates of the Working With Difficult People Training course will receive a certificate of attendance from Xyz Training Group. This certificate serves as a recognition of their completion and understanding of the course material. It also demonstrates their commitment to developing their skills in dealing with challenging individuals.

For National Training Card members, the accreditation will be automatically added to their account upon completion of the course. This accreditation will showcase their dedication to continuous learning and professional development in the field of Administration and Secretarial Skills.

The Working With Difficult People Training course provides a valuable opportunity for individuals to enhance their skills in handling difficult personalities. With the certificate of attendance, candidates can showcase their newly acquired knowledge and techniques to effectively manage challenging situations in the workplace.

JOINING

Joining Instructions - The Working With Difficult People Training course typically lasts for one day.

There are no pre-course requirements, making it accessible for all levels of experience.

Photo ID is not required for this course.

Candidates should wear comfortable, professional clothing and bring a notepad and pen for note-taking.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - In todays fast-paced business world, its inevitable that we will encounter difficult people in the workplace.

Whether its a co-worker, manager, or client, knowing how to effectively handle these situations is crucial for maintaining a positive and productive work environment.

Thats where Xyz Training Groups Working With Difficult People Training course comes in.

Our course is designed to equip candidates with the necessary skills and techniques to effectively manage difficult people in any situation.

With our team of experienced trainers and comprehensive curriculum, we provide practical and hands-on training that can be applied immediately in the workplace. Our goal is to empower individuals and teams to handle challenging interactions with confidence and professionalism. At Xyz Training Group, we understand that every clients needs are unique. Thats why we offer the flexibility of both open courses and dedicated courses tailored specifically to a clients requirements. With over 50 centres across the UK, we make it convenient for individuals and groups to access our training. Plus, with our Lowest Price Guarantee, clients can be assured that they are receiving the best value for their investment. Enrolling in our Working With Difficult People Training course not only benefits the individual, but also the entire team and organization. By learning effective communication and conflict resolution strategies, candidates can improve workplace relationships and boost overall productivity. Plus, with Xyz Training Groups reputation as one of the UKs largest dedicated training groups, clients can trust that they are receiving top-quality training from industry experts. So why wait Book now and let us help you navigate through difficult interactions with ease. .

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System