ATTENDEES

Who is the course aimed At - Customer Care, Incoming and Outgoing Calls is aimed at professionals who interact with customers through phone calls in their daily work. This could include call centre agents, customer service representatives, and telemarketers. This course is also beneficial for individuals who are new to customer-facing roles and want to develop their skills in handling incoming and outgoing calls.##

Whether you work in a call centre or any other customer-oriented industry, mastering the art of Customer Care and effective communication is essential. This course is designed to equip you with the necessary techniques and strategies to handle incoming and outgoing calls confidently and professionally. It is suitable for all levels of expertise and experience.##

In todays highly competitive business world, providing excellent customer service is crucial for the success of any company. With this training, you will learn how to handle challenging customers, build rapport, and create positive experiences for both your clients and your organisation. This course will help you enhance your customer care skills, leading to improved customer satisfaction and loyalty.##

AGENDA

Course Agenda - This Customer Care, Incoming and Outgoing Calls training course is designed to equip participants with the necessary skills and knowledge to effectively handle customer interactions over the phone. The course will cover topics such as building rapport with customers, active listening, and handling difficult calls.

The first part of the course will focus on developing strong customer service skills, including understanding customer needs and expectations, effective communication, and problem-solving techniques. Participants will also learn how to manage their emotions and handle stress in a professional manner.

In the second part of the course, participants will learn how to handle incoming calls, including techniques for greeting customers, gathering information, and providing accurate and helpful responses. They will also learn how to handle challenging situations, such as angry or upset customers, and how to de-escalate conflicts.

The final part of the course will cover outgoing calls, including techniques for making effective sales calls, following up with customers, and building customer loyalty. Participants will also learn how to handle objections and negotiate with customers. By the end of this course, participants will have the skills and confidence to provide exceptional customer service over the phone.

CERTIFICATION

Course Accreditation - Upon successful completion of the Customer Care, Incoming and Outgoing Calls training course, candidates will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as proof that the candidate has completed the course and has gained valuable knowledge and skills in customer service.

In addition, National Training Card members will have their accreditation automatically added to their account. This accreditation serves as a recognition of their achievement and can be used to enhance their professional profile and career prospects.

Overall, the Customer Care, Incoming and Outgoing Calls training course provides a valuable accreditation for candidates in the customer service industry. It not only demonstrates their commitment to providing excellent customer care, but also enhances their professional development and career opportunities.

JOINING

Joining Instructions - The Customer Care, Incoming and Outgoing Calls training course typically lasts for 1-2 days.

The pre-course requirements include basic computer skills and a good understanding of customer service principles.

Photo ID is not required, but candidates may be asked to provide identification for security purposes.

Candidates should wear professional business attire and avoid any clothing with offensive or distracting images or messages.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - At Xyz Training Group, we understand the importance of providing exceptional customer care. Thats why we offer a comprehensive training course on Customer Care, Incoming and Outgoing Calls. This course is perfect for candidates and clients looking to enhance their customer service skills and improve their overall customer satisfaction..

Our course is designed to equip participants with the necessary knowledge and skills to handle incoming and outgoing calls effectively. From dealing with difficult customers to providing excellent service, our training will give you the confidence and tools to handle any situation with ease. Plus, with over 50 centres across the UK, you can choose to attend our open course or have a dedicated course tailored specifically for your team..

At Xyz Training Group, we take pride in being one of the largest dedicated training groups in the UK. Our team of experienced trainers are experts in the field of customer service and will provide practical and engaging sessions that will leave a lasting impact. We also offer our unique Lowest Price Guarantee, ensuring that our clients receive the best value for their investment..

Enrol in our Customer Care, Incoming and Outgoing Calls training course today and see the difference it can make for your team. With Xyz Training Group, you can expect top-notch training, convenient locations, and unbeatable prices. Dont miss this opportunity to elevate your customer service game and stand out from the competition. Contact us now to book your spot!.

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System