ATTENDEES

Who is the course aimed At - Specifically, the course is designed for individuals or teams who want to gain a competitive advantage by delivering exceptional customer experiences. It is also suitable for organisations looking to elevate their customer service standards and promote a customer-centric culture.

Whether you work in retail, hospitality, finance, healthcare, or any other sector, Customer Service Excellence, PROUD Principle is perfect for anyone who wants to provide top-notch service and build long-lasting relationships with their customers. This training is essential for anyone who wants to excel in their customer-facing role and leave a positive impression with every customer interaction.

AGENDA

Course Agenda - The Customer Service Excellence, PROUD Principle training course is designed to equip participants with the necessary skills and knowledge to provide exceptional customer service. The course begins with a discussion on the definition of a customer and the different levels of customer relations. This helps participants understand the importance of building strong relationships with customers.

The course then delves into the behavioural aspects of customer service. Participants will learn how to effectively communicate with customers, handle difficult situations and maintain a positive attitude. This section also covers techniques for managing emotions and building rapport with customers.

The GUEST model is introduced as a framework for providing exceptional customer service. Participants will learn the three key steps to delivering exceptional customer service - understanding and meeting customer needs, wants and expectations. The PROUD Principle, which stands for Professionalism, Respect, Ownership, Understanding and Delivery, is also discussed as a customer excellence service model.

The final part of the course focuses on embedding a customer-centric culture within the organization. Participants will learn strategies for creating a customer-focused mindset and how to align their actions with the organizations customer service goals. They will also learn how to handle customer feedback and complaints in a professional and effective manner. By the end of the course, participants will be equipped with the skills and knowledge to provide exceptional customer service and contribute to a positive customer experience. .

CERTIFICATION

Course Accreditation - Upon successful completion of the Customer Service Excellence, PROUD Principle training course, candidates will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as proof of their participation and completion of the course, and can be included in their professional portfolio or CV.

In addition, candidates who are members of the National Training Card will have their accreditation automatically added to their account. This means that their completion of the Customer Service Excellence, PROUD Principle training course will be recognized and recorded by a nationally recognized training organization.

The Customer Service Excellence, PROUD Principle training course is a valuable addition to any customer service professionals skill set. Not only does it provide practical knowledge and skills, but it also offers a tangible accreditation that can enhance their career prospects and demonstrate their commitment to delivering excellent customer service.

JOINING

Joining Instructions - The Customer Service Excellence, PROUD Principle training course is typically a one-day course.

There are no pre-course requirements for this training course.

Photo ID is not required for the course.

Candidates are advised to wear smart, comfortable clothing. No personal protective equipment is needed, but candidates may want to bring a notepad and pen for note-taking. Other common joining instructions include arriving on time and being prepared for interactive activities and group discussions.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - At Xyz Training Group, we understand that exceptional customer service is the foundation of any successful business. Thats why we offer our highly acclaimed Customer Service Excellence, PROUD Principle training course. This course is designed to equip you and your team with the skills and techniques needed to provide outstanding customer service and create loyal, satisfied customers. Our course is delivered by industry experts who have years of experience in the customer service field. Through interactive and engaging sessions, you will learn how to effectively communicate with customers, handle difficult situations, and exceed their expectations. Our PROUD Principle, which stands for Professionalism, Responsiveness, Ownership, Understanding, and Delivery, will serve as a guide to help you provide exceptional service in every interaction. Enrolling in our Customer Service Excellence, PROUD Principle training course is a wise investment for both individuals and businesses. Not only will you gain valuable skills that will benefit your career, but your organization will also see an increase in customer satisfaction and loyalty. Our course is available as an open course at over 50 centres across the UK, making it easily accessible for individuals. For businesses, we offer the option to set up a dedicated course specifically for your team. At Xyz Training Group, we are committed to providing the highest quality training at the most competitive prices. Thats why we offer our unique Lowest Price Guarantee. We promise to match any lower price for the same course, ensuring that you receive the best value for your investment. Join us on our Customer Service Excellence, PROUD Principle training course and see the difference it can make in your business. Your customers will thank you for it..

So why wait Enroll in our Customer Service Excellence, PROUD Principle training course today and take the first step towards providing exceptional customer service. With our expert trainers, comprehensive curriculum, and flexible options for both individuals and businesses, Xyz Training Group is your go-to source for all your training needs. Dont just take our word for it, see for yourself the positive impact our course can have on your customer service skills and your business. Join us and become a PROUD customer service professional..

Choose Xyz Training Group for your Customer Service Excellence, PROUD Principle training course and experience the difference that sets us apart from other training providers. With our extensive experience and expertise, we have become one of the largest dedicated training groups in the UK. Our commitment to delivering exceptional training and our Lowest Price Guarantee make us.

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System