Loading.. Please Wait..
Customer Service for Credit Control Training Course | Xyz.co.uk
Xyz
background
Customer Service for Credit Control Book Online Courses From £POA Per Person + VAT
  • Course Duration : 1 Day
  • At more than 20 locations
  • Lowest Price Guaranteed!
ENQUIRY

Customer Service for Credit Control Training

About This Course

  • Are you looking to enhance your customer service skills while also gaining knowledge in credit control Look no further than Customer Service for Credit Control training. This course, offered by Xyz Training Group, is designed to provide you with the necessary tools and techniques to excel in both areas.
  • Why Customer Service Credit Contro training?

  • In todays competitive business world, customer service and credit control are crucial components for any successful organisation. By enrolling in this course, you will learn how to effectively handle customer inquiries and complaints while also managing credit and debt. This comprehensive training will equip you with the skills to provide exceptional service to customers while maintaining financial stability for your company.
  • Feel free to chat with us about Customer Service for Credit Control Training below or make an enquiry and speak with our dedicated support team.
Get a quote for Customer Service Credit Contro Training here

Free Extras

Every Customer Service for Credit Control course comes with these free additional benefits

Image

Online Training Portal

Manage your staff training online for free and book courses with a discount

Learn More
Image

Expert Consultants

Talk to our event specialists available during UK office hours. Live chat 24/7

Contact Here
Image

National Training Card

Your training records on-demand wherever you are. Smart devices for a small fee

Learn More
background

Unlocking efficiency - National Training Card + smart devices

About Customer Service Credit Contro Training

  • image

    INFORMATION

    What is Customer Service for Credit Control Training? - Customer Service for Credit Control Training is a specialised course designed to equip professionals with the knowledge and skills to effectively manage credit control while maintaining good customer relations. It teaches assertive communication techniques to ensure positive outcomes and customer loyalty.

    Through the course, delegates will learn how to handle aggressive behaviour from customers and maintain a positive attitude towards them. The training also focuses on improving assertiveness skills to help professionals take control of credit control situations.

    The aim of Customer Service for Credit Control Training is to ensure that businesses are able to collect payments from customers while maintaining a positive reputation and relationship with them. It is a crucial skill for any credit control professional to have, and this course provides the necessary tools to excel in this role.

  • image

    ATTENDEES

    Who is the course aimed At - Customer Service for Credit Control is specifically designed for professionals working in the finance and credit industries. It is ideal for anyone in a customer service or credit control role, such as bank tellers, credit analysts, or loan officers. This training course focuses on improving customer service skills while also developing the necessary knowledge for managing credit control.

    This course is aimed at individuals who need to have a solid understanding of how to handle customer inquiries, complaints, and payments related to credit. It is especially beneficial for those who work in a fast-paced and high-pressure environment where accuracy and efficiency are critical. With this training, participants will gain the necessary skills and techniques to excel in their customer service for credit control role.

    If your job involves interacting with customers to collect outstanding payments or managing credit and debt accounts, then Customer Service for Credit Control is tailored for you. This course will equip you with the tools and strategies needed to handle challenging situations and maintain positive customer relationships while also ensuring efficient credit control practices. This training is essential for anyone seeking to enhance their knowledge and expertise in finance customer service.

  • image

    AGENDA

    Course Agenda - The Customer Service for Credit Control training course covers six essential rules for providing exceptional customer care. Participants will learn how to identify and achieve exceptional customer service, as well as avoid attacking and defensive behaviours. Clear and positive communication techniques will be taught for addressing customers, along with creating rapport with different personality types.

    Listening skills and call control will also be emphasized in this course, along with understanding the differences between assertion and aggression. Participants will have the opportunity to assess their own level of assertiveness and learn the benefits of using assertive behaviour while maintaining exceptional customer service. They will also learn how to handle aggressive behaviour and take control of difficult situations.

    The course will also cover important topics related to credit control, such as knowing your rights and handling common excuses. Participants will learn how to say no when necessary while maintaining the customer relationship. They will also be taught how to reach an agreeable solution and how to disagree agreeably. This comprehensive training will equip participants with the necessary skills to provide excellent customer service and effectively manage credit control.

    In addition to the above topics, the course may also cover other relevant areas such as conflict resolution, problem-solving, and effective communication strategies. Participants will have the opportunity to practice and apply their newly acquired skills through interactive exercises and case studies. By the end of the course, participants will have a thorough understanding of customer service for credit control and be able to confidently handle any challenging situations that may arise. .

  • image

    CERTIFICATION

    Course Accreditation - Upon completion of the Customer Service for Credit Control training course, successful candidates will receive a certificate of attendance from Xyz Training Group. This certificate serves as evidence of their participation and completion of the course, showcasing their commitment to enhancing their skills in customer service and credit control.

    For National Training Card members, the accreditation gained from this course will be automatically added to their account. This means that they will have a record of their achievement and can easily provide proof of their training and development to potential employers. This added accreditation can also contribute to their overall professional development and career advancement opportunities.

    By attending and passing the Customer Service for Credit Control training course, candidates will not only gain valuable knowledge and skills, but also a tangible recognition of their efforts. This certificate can serve as a testament to their dedication to providing excellent customer service and effectively managing credit control, making them a valuable asset to any organization in the customer service industry.

  • image

    JOINING

    Joining Instructions - The Customer Service for Credit Control training course typically lasts for one day.

    There are no specific pre-course requirements, but it is recommended that attendees have some experience in customer service or credit control.

    Photo ID is not required, but candidates may be asked to provide proof of identification upon arrival.

    There is no specific dress code, but it is recommended that candidates wear comfortable and professional attire. No PPE or equipment is needed for this course.

    If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

  • image

    WHY XYZ

    Further Information - Are you looking to improve your customer service skills in the area of credit control Look no further than Xyz Training Groups Customer Service for Credit Control course. Our course is designed to equip you with the necessary knowledge and techniques to effectively manage credit control in a customer service setting. With over 50 centres across the UK, we offer both open courses and dedicated courses tailored specifically to your needs. Plus, with our Lowest Price Guarantee, you can be sure youre getting the best value for your investment..

    Enrolling in our Customer Service for Credit Control course will not only benefit you, but also your entire team. By learning together, you can ensure that everyone is on the same page and working towards the same goals. Our experienced trainers will guide you through real-life scenarios and provide practical tips to help you handle credit control situations with ease. With Xyz Training Group, you can trust that your team will be equipped with the necessary skills to provide exceptional customer service in credit control..

    In todays competitive business landscape, customer service is a crucial aspect that can make or break a companys success. By enrolling on our Customer Service for Credit Control course, you are investing in the future of your business. With Xyz Training Group, you can be confident that you are receiving top-quality training from one of the UKs largest dedicated training groups. Our course will not only enhance your customer service skills, but also help you stand out in the industry..

    Dont miss out on the opportunity to enhance your customer service skills in credit control. Enrol on Xyz Training Groups Customer Service for Credit Control course today and take advantage of our Lowest Price Guarantee. With our experienced trainers, practical approach, and flexible course options, you can be sure that you and your team will receive the best training possible. Dont wait any longer, book your spot now and take your customer service skills to the next level..

    We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System

Get A Quote

Direct to your inbox!

For Customer Service for Credit Control Training

More Customer Service Training Courses

Just some of our valued clients

  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image
  • Image

Manage Your Own or Your Staff Training Better - Totally Free of Charge!

Training Management

Manage staff training. Manage attendees, courses, registration, skills matrices and set training reminders

Seamless Training Records

Permanent and seamless access to training records and certificates. Integrated with National Training Card

Historical Data

Pull up invoices, receipts, certificates, assessments and attendance feedback from trainers - everything at your fingertips.

Completely Free

Lifetime use of our intuitive training management system provided to you and your organisation completely free of charge.

Image

Login Here

100% FREE of charge!

Xyz Training Group Ltd - HQ
25 Oakwood Centre, Downley Road, Havant PO9 2NP

e: info@xyz.co.uk
P: 023 9400 4050

Give us a call or drop by anytime, we welcome enquires and visits from both customers and partners alike. We've also got a great coffee machine if only we knew how to work it.

Our office is open 7.30am — 5.30pm weekdays.

An online chat service is also available outside of these hours and at weekends. Contact us online, by chat or by phone.