ATTENDEES

Who is the course aimed At - Excellent Customer Care Incoming Calls, also known as Customer Care Incoming Calls, is aimed at professionals in the service industry who handle inbound customer calls. This can include call centre agents, receptionists, and customer service representatives.

The course is also suitable for individuals who are responsible for ensuring a positive customer experience over the phone, including salespeople and account managers. It is designed to equip participants with the skills and techniques necessary to handle various customer inquiries and complaints effectively.

Participants will learn how to communicate clearly and professionally, build rapport with customers, and manage difficult or escalated calls. They will also gain a better understanding of how to identify and meet customer needs, ultimately improving overall customer satisfaction and retention.

AGENDA

Course Agenda - In this full-day training course, participants will learn the essential skills and techniques for providing excellent customer care on incoming calls. The course will cover topics such as effective communication, active listening, and managing difficult customers. Participants will also gain practical experience through role-playing scenarios and group activities.

The day will begin with an overview of the importance of customer service and how it impacts a companys success. We will then delve into the key elements of effective communication, including tone, language, and body language. Participants will also learn how to build rapport with customers and create a positive first impression.

Next, we will focus on the art of active listening and how it can enhance the customer experience. Participants will learn how to ask probing questions, clarify information, and paraphrase to ensure understanding. We will also cover strategies for handling challenging situations and difficult customers, including how to remain calm and professional under pressure.

To conclude the course, participants will have the opportunity to put their newly acquired skills into practice through role-playing exercises. This will allow them to receive feedback and further enhance their customer care abilities. By the end of the day, participants will have the confidence and knowledge to provide excellent customer care on incoming calls, leaving a positive and lasting impression on customers.

CERTIFICATION

Course Accreditation - Upon successful completion of the Excellent Customer Care Incoming Calls training course, candidates will receive a certificate of attendance from Xyz Training Group. This certificate serves as proof of their participation in the course and their commitment to providing excellent customer service.

For National Training Card members, their accreditation will be automatically added to their account. This accreditation recognizes their achievement in completing the course and their dedication to enhancing their customer service skills.

The Excellent Customer Care Incoming Calls training course offers valuable skills and knowledge that are essential for anyone working in a customer service role. By earning this certificate, candidates demonstrate their ability to effectively handle incoming calls and provide exceptional customer care, making them a valuable asset to any organization.

JOINING

Joining Instructions - The Excellent Customer Care Incoming Calls training course typically lasts for one full day.

There are no specific pre-course requirements for this training, but a basic understanding of customer service principles would be beneficial.

Photo ID is not required for this course, but candidates may be asked to provide proof of identification for registration purposes.

Candidates should wear professional and comfortable clothing, such as business attire. No personal protective equipment or other types of equipment are needed for this course.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - Excellent customer care is the backbone of any successful business. It sets a company apart from its competitors and builds long-lasting relationships with customers. Thats why its crucial for both candidates and clients to enrol in Xyz Training Groups Excellent Customer Care Incoming Calls course..

This course, part of our Customer Service family of training courses, equips individuals and teams with the skills and knowledge needed to handle incoming calls with professionalism and efficiency. Our experienced trainers use interactive methods to ensure that participants not only understand the concepts but also apply them in real-life scenarios..

At Xyz Training Group, we understand that every clients needs are unique. Thats why we offer the flexibility of delivering this course as an open course at over 50 centres across the UK or as a dedicated course tailored specifically for your team. This allows us to cater to the specific needs of your business and ensure maximum impact and results..

Moreover, we stand behind our training with our Lowest Price Guarantee. This means that you can trust us to provide top-quality training at the most competitive price in the market. With our extensive experience and expertise in training, we are confident that our Excellent Customer Care Incoming Calls course will benefit both candidates and clients and contribute to the overall success of your business. Enrol with Xyz Training Group today and see the difference in your customer care approach..

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System