ATTENDEES

Who is the course aimed At - The Extraordinary Customer Service training course is aimed at individuals working in customer-facing roles, such as retail, hospitality, and call centers. It is also beneficial for employees in other industries who want to improve their customer service skills.

This course is also suitable for customer service managers and team leaders who want to enhance their teams performance and deliver exceptional service to their customers. It is designed to equip participants with the necessary skills and strategies to handle difficult situations and maintain a positive customer experience.

In addition, the Extraordinary Customer Service course is suitable for companies looking to improve their overall customer service culture and strengthen their brand reputation. It is a valuable investment for any business that values customer satisfaction and wants to stand out in a competitive market.

AGENDA

Course Agenda - There are many reasons why service should be extraordinary, and in this course, we will explore them in depth. We will also discuss who our customers are, both internal and external, and how to best serve their needs. Perception and attitude are key components of exceptional customer service, and we will delve into how they can make or break a customers experience.

Communication is vital in customer service, and we will cover the essentials of telephone etiquette and specific vocabulary to use when interacting with customers. Additionally, we will focus on questioning skills and building rapport with customers to create a positive and engaging experience.

In order to have a truly extraordinary level of service, we must understand how to handle complaints and difficult people. We will learn strategies for dealing with these situations and how to turn them into opportunities for improvement. We will also discuss recovery strategies for when things go wrong, as even the best service providers encounter challenges.

Finally, we will explore the four levels of service used by top providers and the five commandments of service that should guide our interactions with customers. By the end of this course, you will have a comprehensive understanding of what it takes to provide extraordinary customer service and how to apply these principles in your day-to-day interactions with customers. .

CERTIFICATION

Course Accreditation - Successful candidates of the Extraordinary Customer Service training course will receive a certificate of completion from Xyz Training Group. This certificate serves as recognition of their achievement and signifies their proficiency in delivering exceptional customer service.

For National Training Card members, the accreditation earned from this course will be automatically added to their account. This accreditation serves as a valuable addition to their professional portfolio, showcasing their commitment to providing extraordinary customer service.

At the end of the course, all candidates will receive a temporary certificate of attendance from Xyz Training Group. This serves as proof of their participation in the training and can be used to demonstrate their dedication to enhancing their skills and knowledge in customer service.

JOINING

Joining Instructions - The Extraordinary Customer Service training course is a one-day program with no pre-course requirements, except for a basic understanding of customer service principles. Photo ID is not necessary. Business casual attire is recommended, and candidates should bring a notebook and pen for note-taking.

There is no need for any personal protective equipment or other types of equipment or clothing during the course. However, candidates should be aware of the importance of active participation and engagement in order to get the most out of the training.

During the course, candidates will learn about the key principles of providing exceptional customer service, including effective communication, problem-solving, and handling difficult situations. The training is interactive and practical, with real-life scenarios and case studies to enhance learning.

Upon completion of the Extraordinary Customer Service training course, candidates will have the skills and knowledge to deliver exceptional customer service and handle challenging situations with confidence and professionalism. The course is suitable for anyone looking to improve their customer service skills, regardless of their industry or job role.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - In todays competitive business landscape, customer service can make or break a company. Thats why its crucial for businesses to invest in their employees customer service skills. With Xyz Training Groups Extraordinary Customer Service course, your team will learn the essential techniques and strategies to provide exceptional customer service..

Our course is designed to equip your team with the necessary skills to handle even the most challenging customer interactions. From effective communication to problem-solving, our training will empower your employees to exceed customer expectations and leave a lasting positive impression. With Xyz Training Group, your team will become customer service superstars..

Not only do we offer this course at over 50 locations across the UK, but we also provide the option for a dedicated course tailored specifically to your companys needs. This means your team will receive personalized training that addresses the unique challenges and goals of your business. And with our Lowest Price Guarantee, you can trust that youre getting the best value for your investment..

By enrolling in Xyz Training Groups Extraordinary Customer Service course, you are investing in the success of your business. Our proven track record and experienced trainers make us the go-to choice for companies looking to improve their customer service. Dont miss out on this opportunity to take your customer service to the next level. Contact us today to book your course..

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System