ATTENDEES

Who is the course aimed At - Assertiveness Training, also known as Assertiveness Training, is aimed at individuals who wish to develop assertiveness skills in interpersonal relationships. This training is ideal for professionals, such as managers and team leaders, who need to effectively communicate and set boundaries in the workplace. It is also beneficial for anyone looking to improve their self-confidence and communication skills in personal relationships.

Assertiveness Training is particularly relevant for those in customer-facing roles, such as customer service representatives and salespeople. These individuals often need to navigate challenging situations and handle difficult customers while maintaining a professional and assertive demeanor. This course teaches specific techniques to improve communication and resolve conflicts in a confident and assertive manner.

Assertiveness Training is also suitable for anyone who struggles with setting boundaries, saying no, and standing up for their rights and needs. This could include individuals who tend to be passive or those who have a habit of being aggressive. The course provides practical tools to help participants express their thoughts and feelings clearly and assertively, rather than resorting to either extreme.

AGENDA

Course Agenda - Assertiveness Training Course Agenda Assertive Behaviour Importance Understanding the importance of assertive behaviour in personal and professional life. Recognizing the impact of assertiveness on communication and relationships.

Self Assessment Assessing personal assertiveness levels and identifying areas for improvement. Recognizing patterns of behaviour and communication styles. Developing self-awareness.

Aggressive, Assertive and Non-Assertive Behaviour Understanding the differences between aggressive, assertive and non-assertive behaviour. Recognizing the impact of each behaviour on relationships and communication. Learning assertive communication techniques.

Obstacles to Assertiveness Identifying common obstacles that prevent individuals from being assertive. Understanding the root causes of these obstacles and developing strategies to overcome them. . Improving Self Esteem Understanding the link between self-esteem and assertiveness. Learning techniques to improve self-esteem and build confidence. . Coping with Conflict Understanding the nature of conflict and its impact on assertive behaviour. Developing strategies to manage and resolve conflicts in a calm and assertive manner. . Using I Statements Learning the power of using I statements in communication. Practicing assertive communication using I statements in various scenarios. . Clarification and Body Language Understanding the importance of clear communication and body language in assertiveness. Learning techniques to improve clarity and assertiveness in communication. . Assertive Responses Developing assertive responses to common situations and scenarios. Practicing assertive communication in role-playing exercises. . Building an Assertive Outlook Developing an assertive mindset and outlook. Learning to maintain assertiveness in various situations and relationships. Setting personal goals for assertive behaviour. .

CERTIFICATION

Course Accreditation - The Assertiveness Training course provides a nationally recognized certificate of completion. This credential enhances career prospects for successful candidates.

All candidates receive a temporary certificate of attendance from Xyz Training Group upon completing the course. National Training Card members will have the accreditation automatically added to their account, showcasing their commitment to personal and professional development.

This training course is part of the Administration and Secretarial Skills family. It equips candidates with valuable skills and knowledge in assertiveness, a highly sought-after trait in the workplace.

JOINING

Joining Instructions - The duration of a Assertiveness Training course can vary, but typically ranges from 1-2 days. No specific pre-course requirements are necessary, but a basic understanding of communication and interpersonal skills is beneficial. Photo ID is not typically required, but it is always a good idea to bring a form of identification. Candidates should wear comfortable, professional attire that allows for movement and participation in group activities. No PPE or additional equipment is needed, but candidates should be prepared to engage in group discussions and activities.

Upon arrival, candidates will be greeted by the course instructor and given an overview of the training objectives and schedule. They will also be provided with any necessary materials, such as handouts or workbooks. Candidates should be prepared to actively participate in group discussions and activities, as this is a key component of the training. The course will cover topics such as effective communication, conflict resolution, and assertiveness techniques.

Candidates should be aware that this training is focused on developing assertiveness skills in a professional setting. It is not a physical or technical training, so no specific equipment or clothing is needed. However, candidates should come with an open mind and be willing to practice and apply the skills learned in real-life scenarios. The course is designed to be interactive and engaging, so candidates should come ready to participate and learn.

Overall, the Assertiveness Training course is a valuable opportunity for individuals in the Administration and Secretarial Skills field to enhance their communication and interpersonal skills. The course is designed to be informative, practical, and interactive, providing candidates with the tools and techniques to effectively assert themselves in the workplace. By the end of the course, candidates will have a better understanding of assertiveness and how to apply it in various professional situations.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - Are you looking to improve your communication skills and boost your confidence in the workplace Look no further than Xyz Training Groups Assertiveness Training course. As one of the UKs largest dedicated training groups, we have the expertise and resources to deliver this course at over 50 centres nationwide or as a dedicated course for your team. And with our Lowest Price Guarantee, youll get the best value for your investment..

Our Assertiveness Training course is perfect for candidates or clients who want to develop their assertiveness skills in a supportive and interactive environment. Our experienced trainers will guide you through practical exercises and discussions to help you understand and practice assertive communication techniques. By the end of the course, youll have the tools to confidently express your thoughts and needs, and handle difficult situations with ease..

Not only will our Assertiveness Training course benefit individuals, but it can also have a positive impact on teams and organisations. By improving assertiveness, team members can communicate more effectively, resolve conflicts efficiently, and work together towards common goals. This can lead to a more harmonious and productive work environment, ultimately benefiting the entire organisation..

At Xyz Training Group, we are committed to providing high-quality training that meets the needs of our clients. With our Lowest Price Guarantee, you can be confident that youre getting the best value for your money. So why wait Enrol on our Assertiveness Training course today and take the first step towards becoming a more confident and effective communicator. Contact us now to book your place or to arrange a dedicated course for your team..

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System