Customer Service TrainingCOURSE CALENDAR
What Is Customer Service Training Training?
Whether your customers are internal or external, this customer service training course will help delegates understand and apply the principles of delivering exceptional customer service and make their business stand out from the crowd.
Who Should Attend
Administrators, PA's, Secretaries, Customer Service Managers and anyone working in customer service should attend this 1 day training course. This course is also suitable for all support staff and works as an excellent refresher.
- The job of Customer Service
- Internal Customers and who are the customers?
- The importance of Customer Service
- Attitudes of customer care and what your customers expect
- Understanding the needs of Customers
- The 7 service standards - Communication - Image is everything - Gathering information - Listening skills - Building rapport - Responding to unreasonable demands - Dealing with awkward Customers
- Customer behaviour
- Dealing with self emotion
- Responding assertively
- Maintaining standards.
Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.
The Customer Service Training course is accredited by the most recognised certificating body in the UK and supported by certification and credit card sized ID cards produced by XYZ Training Group - one of the UK's largest dedicated Business training organisations.
Open Courses & Public Events
Our Customer Service Training training public event calendar has more than open course training dates taking place across the UK. Search and book securely online and receive an immediate confirmation together with full joining instructions, your VAT invoice and a receipt of payment. You are also able to make an enquiry and receive our formal quotation. Lowest price guaranteed.
We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.
In addition to a comprehensive Customer Service Training open course schedule, training is also available on client premises or at one of our training venues as a private course - provided minimum delegate numbers are achieved. Whatever your requirement, start by completing the form below and we'll send you the full course information and a quotation based on your requirements.
Make A Customer Service Training General Enquiry Here
Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Customer Service Training courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.