ATTENDEES

Who is the course aimed At - Customer Service Training is aimed at professionals across various industries who are responsible for delivering excellent service to customers. This includes administrators, PAs, secretaries, and customer service managers who directly interact with customers. It is also beneficial for all support staff and serves as a valuable refresher for anyone working in customer service.

The course is designed to equip attendees with the necessary skills to provide exceptional customer service, regardless of their role or level of experience. This training is ideal for those seeking to enhance their customer service skills and become more efficient in handling customer queries and complaints.

Customer Service Training is suitable for a wide range of occupations, including professionals in retail, hospitality, healthcare, and other service-based industries. It is also beneficial for individuals in entry-level positions, as well as those in managerial roles who oversee customer service teams. No matter the industry or job title, anyone seeking to improve their customer service skills and enhance the overall customer experience will benefit from this training.

AGENDA

Course Agenda - Customer Service Training Course Agenda The Customer Service Training course covers the following topics - The role of Customer Service and identifying internal customers - Understanding the importance of Customer Service - Developing the right attitudes for effective customer care - Meeting customer expectations - Identifying and addressing customer needs - The 7 service standards Communication, Image, Gathering information, Listening skills, Building rapport, Responding to unreasonable demands, Dealing with difficult customers - Understanding customer behavior - Managing personal emotions when dealing with customers - Assertive responses to customer interactions - Maintaining high standards of customer service.

Participants will learn about the importance of customer service and how it impacts the success of a business. They will also understand the different types of customers and how to effectively meet their needs.

The course will cover the 7 service standards, which include communication, image, information gathering, listening skills, building rapport, handling difficult situations, and dealing with challenging customers. These standards will help participants improve their customer service skills and provide exceptional service.

Additionally, participants will learn how to manage their emotions when dealing with customers and respond assertively to any situation. The course will also emphasize the importance of maintaining high standards of customer service to ensure customer satisfaction and loyalty.

CERTIFICATION

Course Accreditation - Upon successful completion of the Customer Service Training course, candidates will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as proof of their participation and completion of the course.

For National Training Card members, all accreditations earned during the course will be automatically added to their account. This allows for easy access and verification of their qualifications, making it a valuable addition to their professional portfolio.

Overall, the Customer Service Training course provides a recognized accreditation that showcases a candidates knowledge and skills in customer service. This can be beneficial for both job seekers and professionals looking to enhance their career prospects in the Administration and Secretarial Skills field.

JOINING

Joining Instructions - The duration of a Customer Service Training course can vary, but it typically ranges from 1-3 days.

The pre-course requirements may include basic computer skills and a good understanding of English.

Photo ID is not usually required, but it is always best to check with the training provider beforehand.

Candidates should wear smart, casual clothing and avoid anything too revealing or offensive. No personal protective equipment or other specific equipment is required, but it is recommended to bring a notepad and pen for note-taking. Candidates should also be aware of any specific joining instructions provided by the training provider.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - At Xyz Training Group, we understand the importance of exceptional customer service in todays competitive business landscape. Thats why we offer a comprehensive Customer Service Training course, designed to equip candidates and their teams with the necessary skills and knowledge to excel in this crucial aspect of business..

Our course, part of the Administration and Secretarial Skills family, covers all aspects of customer service, from effective communication and problem-solving to building strong customer relationships and handling difficult situations with ease. With over 50 centres across the UK, our open course is easily accessible to individuals and small groups. Alternatively, we can tailor a dedicated course specifically for your organisations needs..

At Xyz Training Group, we are committed to providing the highest quality training at the most competitive prices. Thats why we offer our unique Lowest Price Guarantee to every client. This means that if you find a lower price for the same course from another training provider, we will match it and even beat it by 10%. With us, you can be confident that you are getting the best value for your investment..

Enrolling on our Customer Service Training course will not only enhance your skills and knowledge, but it will also give you a competitive edge in the job market. Employers are constantly seeking candidates with excellent customer service skills, and with Xyz Training Groups recognised certification, you will stand out from the crowd. Furthermore, our experienced trainers and interactive learning approach ensure that the course is engaging, practical, and relevant to real-world scenarios. So why wait Enrol with us today and take your customer service skills to the next level!.

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System