Customer Service Training

Face-to-face Instructor Led Courses, Business, Administration and Secretarial Skills

What Is Customer Service Training Training?

Whether your customers are internal or external, this customer service training course will help delegates understand and apply the principles of delivering exceptional customer service and make their business stand out from the crowd.

Who Should Attend

Administrators, PA's, Secretaries, Customer Service Managers and anyone working in customer service should attend this 1 day training course. This course is also suitable for all support staff and works as an excellent refresher.

Course Agenda

- The job of Customer Service
- Internal Customers and who are the customers?
- The importance of Customer Service
- Attitudes of customer care and what your customers expect
- Understanding the needs of Customers
- The 7 service standards - Communication - Image is everything - Gathering information - Listening skills - Building rapport - Responding to unreasonable demands - Dealing with awkward Customers
- Customer behaviour
- Dealing with self emotion
- Responding assertively
- Maintaining standards.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Customer Service Training course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

Open Courses & Public Events

Our Customer Service Training training public event calendar has more than open course training dates taking place across the UK. Search and book securely online and receive an immediate confirmation together with full joining instructions, your VAT invoice and a receipt of payment. You are also able to make an enquiry and receive our formal quotation. Lowest price guaranteed.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

In addition to a comprehensive Customer Service Training open course schedule, training is also available on client premises or at one of our training venues as a private course - provided minimum delegate numbers are achieved. Whatever your requirement, start by completing the form below and we'll send you the full course information and a quotation based on your requirements.

Make A Customer Service Training General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Customer Service Training courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Customer Service Training Training Enquiry

eLearning Options
eLearning Currently Unavailable
Customer Service Training
Part of our Administration and Secretarial Skills range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 20

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Customer Service Training Training Courses

Rated 4.5 / 5
*based on 128 client reviews.