Persuading and Influencing Skills Training

Face-to-face Instructor Led Courses, Business, Administration and Secretarial Skills

What Is Persuading and Influencing Skills Training Training?

This course covers how to communicate persuasively without resorting to high pressure tactics. Delegates will learn how to develop rapport and build agreement through persuasive techniques. Delegates will also discover how they can negotiate with others and reach satisfactory outcomes that both parties find acceptable.

Who Should Attend

Any administrator or PA who requires the skill of Influencing and persuading people and have to positively influence others to achieve satisfactory outcomes.

Course Agenda

- The Principles of Influencing People
- Persuasive Communication Skills
- Finding out What Others Want
- The Art of Using Conversational Questions
- Using Summaries to Help Understanding
- Structuring the Conversation
- Communication Styles
- Conveying your ideas to others
- The Art Of Dealing with Conflict and Disagreement
- Using Empathy To Understand Others
- Positive Behavioural Techniques
- Being able to deliver a difficult message
- Objection handling and dealing with challenging questions
- The Principles of win/win negotiation
- Achieving a satisfactory outcome
- Getting Agreement
- Monitoring Agreed Action Plans
- Building and maintaining an action plan.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Persuading and Influencing Skills Training course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

Open Courses & Public Events

Our Persuading and Influencing Skills Training training public event calendar has more than open course training dates taking place across the UK. Search and book securely online and receive an immediate confirmation together with full joining instructions, your VAT invoice and a receipt of payment. You are also able to make an enquiry and receive our formal quotation. Lowest price guaranteed.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

In addition to a comprehensive Persuading and Influencing Skills Training open course schedule, training is also available on client premises or at one of our training venues as a private course - provided minimum delegate numbers are achieved. Whatever your requirement, start by completing the form below and we'll send you the full course information and a quotation based on your requirements.

Make A Persuading and Influencing Skills Training General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Persuading and Influencing Skills Training courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Persuading and Influencing Skills Training Training Enquiry

eLearning Options
eLearning Currently Unavailable
Persuading and Influencing Skills Training
Part of our Administration and Secretarial Skills range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Persuading and Influencing Skills Training Training Courses

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*based on 124 client reviews.