Receptionist TrainingCOURSE CALENDAR
What Is Receptionist Training Training?
Delegates will gain an understanding of important techniques along with the key principles of customer service.
Who Should Attend
This course is designed for receptionists who need to interact with customers, suppliers and work colleagues.
- Why is Customer Service Important?
- Understanding the needs of callers
- Customer care standards Points of Difference
- Telephone v Face to Face Communication
- The Golden Rules
- Questioning to Gather Information
- Adopting Effective Listening Habits
- Telephone Techniques
- Answering Inbound Calls
- Re-Routing Calls
- Handling Awkward Callers
- Showing Empathy and Understanding
- Handling Irate Customers
- Dealing with Complaints
- Instant Role Play
- Your Action Plans.
Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.
The Receptionist Training course is accredited by the most recognised certificating body in the UK and supported by certification and credit card sized ID cards produced by XYZ Training Group - one of the UK's largest dedicated Business training organisations.
We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.
Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.
Make A Receptionist Training General Enquiry Here
Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Receptionist Training courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.