ATTENDEES

Who is the course aimed At - Receptionist training, also known as reception training, is primarily aimed at individuals seeking to enter the administrative field as a receptionist. This includes those who are looking for their first job or those interested in switching careers. The training is also suitable for individuals with some experience in a receptionist role but are looking to enhance their skills and knowledge.

In addition to individuals, receptionist training is also beneficial for businesses that want to upskill their existing receptionist staff. It can help improve their customer service, communication, and organisational skills, making them more efficient and effective in their role. This training is also suitable for individuals who are considering starting their own business and will be handling reception duties.

The skills and knowledge gained from receptionist training are transferable and can be applied to other roles such as personal assistants, office managers, and administrative assistants. This training is ideal for those who are looking for a versatile and in-demand skill set that can open up various job opportunities in different industries. Whether you are just starting or in the middle of your career, receptionist training can equip you with the necessary skills to succeed in the dynamic field of administration.

AGENDA

Course Agenda - Customer service is crucial for any business, and receptionists play a vital role in ensuring excellent customer care. In this course, participants will learn about the importance of customer service and how to meet the needs of callers. They will also discover the differences between telephone and face-to-face communication and how to effectively communicate with customers.

Effective communication is key to providing excellent customer service. Participants will learn the golden rules of communication, including questioning techniques to gather information and adopting effective listening habits. They will also explore telephone techniques, such as answering inbound calls and re-routing calls.

Dealing with difficult situations is an essential skill for receptionists. This course will cover handling awkward callers, showing empathy and understanding, and managing irate customers. Participants will also learn how to handle complaints and engage in instant role play to practice their skills.

To ensure that participants can apply what they have learned, this course will end with creating action plans. These plans will help receptionists implement their new skills and strategies in their roles, ultimately improving their customer service and contributing to the success of the organisation. .

CERTIFICATION

Course Accreditation - Successful candidates who attend and pass the Receptionist Training course will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as proof that the candidate has completed the course and gained the necessary knowledge and skills to become a competent receptionist.

For National Training Card members, their accreditation will be automatically added to their account upon completion of the course. This means that they will have a record of their achievement and can use it to showcase their skills and qualifications to potential employers.

The Receptionist Training course is part of the Administration and Secretarial Skills family of training courses. By successfully completing this course, candidates will not only gain the necessary skills to excel as a receptionist, but also add a valuable qualification to their professional portfolio. This accreditation can open up new job opportunities and enhance their career prospects in the administration and secretarial field.

JOINING

Joining Instructions - The duration of a Receptionist Training course is typically 1-2 days, depending on the training provider.

There are no specific pre-course requirements for this training, but basic computer skills and knowledge of administrative tasks may be beneficial.

Photo ID is not usually required for this course, but it is always best to check with the training provider beforehand.

Candidates should wear professional attire, such as business casual or a suit, to make a good impression. No PPE or additional equipment is needed.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - Are you looking to enhance your administration and secretarial skills Look no further than Xyz Training Groups Receptionist Training course. As one of the UKs largest dedicated training groups, we are proud to offer this course at over 50 centres or as a dedicated course for your group. With our Lowest Price Guarantee, you can trust that you are getting the best deal for your training needs..

Our Receptionist Training course is designed to equip candidates with the necessary skills to excel in the role of a receptionist. From customer service and communication to time management and organization, our course covers all aspects of the job. With our experienced trainers and practical approach, you can be confident in your ability to handle any receptionist role..

Not only do we offer a comprehensive and practical training course, but we also provide the flexibility to choose from a variety of training options. Whether you prefer to attend our open course at one of our centres or have a dedicated course set up for your group, we have you covered. With Xyz Training Group, you can tailor your training experience to suit your needs..

Invest in your career or your teams development with Xyz Training Groups Receptionist Training course. Gain the skills and knowledge to excel in the role of a receptionist and stand out in the competitive job market. With our Lowest Price Guarantee, you can trust that you are getting the best value for your investment. Enrol now and take the first step towards a successful career in receptionist roles..

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System