Receptionist Training

Face-to-face Instructor Led Courses, Business, Administration and Secretarial Skills

What Is Receptionist Training Training?

Delegates will gain an understanding of important techniques along with the key principles of customer service.

Who Should Attend

This course is designed for receptionists who need to interact with customers, suppliers and work colleagues.

Course Agenda

- Why is Customer Service Important?
- Understanding the needs of callers
- Customer care standards Points of Difference
- Telephone v Face to Face Communication
- Communicating
- The Golden Rules
- Questioning to Gather Information
- Adopting Effective Listening Habits
- Telephone Techniques
- Answering Inbound Calls
- Re-Routing Calls
- Handling Awkward Callers
- Showing Empathy and Understanding
- Handling Irate Customers
- Dealing with Complaints
- Instant Role Play
- Your Action Plans.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Receptionist Training course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.

Make A Receptionist Training General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Receptionist Training courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Receptionist Training Training Enquiry

Open / Public Course Dates
Open Courses Unavailable
eLearning Options
eLearning Currently Unavailable
Receptionist Training
Part of our Administration and Secretarial Skills range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Receptionist Training Training Courses

Rated 4.5 / 5
*based on 130 client reviews.