Telephone Call Handling Training

Face-to-face Instructor Led Courses, Business, Administration and Secretarial Skills

What Is Telephone Call Handling Training Training?

The telephone remains an important means via which people contact your organisation. Well handled calls build an organisations reputation. Delegates will learn the key skills and special techniques necessary to be effective when answering inbound calls and dealing professionally with all types of caller.

Who Should Attend

This course is suitable for anybody that has to answer or use the telephone as an active part of their role.

Course Agenda

- Communicating by Telephone - Points of difference - telephone v face to face communication. The 10 golden rules
- Telephone Techniques - Answering incoming calls. Proper use of check lists. Transferring calls. Taking messages. Leaving professional voice messages
- Telephone Skills - How to sound confident caring and helpful. Be able to listen effectively
- Handling Awkward Callers - Understanding customer moods and attitudes. Handling complaints. Dealing with difficult calls. Telephone assertiveness
- Instant Role Play - Personal commitment to Quality Service. Personal performance standards. Building a personal action plan.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Telephone Call Handling Training course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

Open Courses & Public Events

Our Telephone Call Handling Training training public event calendar has more than open course training dates taking place across the UK. Search and book securely online and receive an immediate confirmation together with full joining instructions, your VAT invoice and a receipt of payment. You are also able to make an enquiry and receive our formal quotation. Lowest price guaranteed.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

In addition to a comprehensive Telephone Call Handling Training open course schedule, training is also available on client premises or at one of our training venues as a private course - provided minimum delegate numbers are achieved. Whatever your requirement, start by completing the form below and we'll send you the full course information and a quotation based on your requirements.

Make A Telephone Call Handling Training General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Telephone Call Handling Training courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Telephone Call Handling Training Training Enquiry

eLearning Options
eLearning Currently Unavailable
Telephone Call Handling Training
Part of our Administration and Secretarial Skills range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Telephone Call Handling Training Training Courses

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*based on 126 client reviews.