Telephone Call Handling TrainingCOURSE CALENDAR
What Is Telephone Call Handling Training Training?
The telephone remains an important means via which people contact your organisation. Well handled calls build an organisations reputation. Delegates will learn the key skills and special techniques necessary to be effective when answering inbound calls and dealing professionally with all types of caller.
Who Should Attend
This course is suitable for anybody that has to answer or use the telephone as an active part of their role.
- Communicating by Telephone - Points of difference - telephone v face to face communication. The 10 golden rules
- Telephone Techniques - Answering incoming calls. Proper use of check lists. Transferring calls. Taking messages. Leaving professional voice messages
- Telephone Skills - How to sound confident caring and helpful. Be able to listen effectively
- Handling Awkward Callers - Understanding customer moods and attitudes. Handling complaints. Dealing with difficult calls. Telephone assertiveness
- Instant Role Play - Personal commitment to Quality Service. Personal performance standards. Building a personal action plan.
Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.
The Telephone Call Handling Training course is accredited by the most recognised certificating body in the UK and supported by certification and credit card sized ID cards produced by XYZ Training Group - one of the UK's largest dedicated Business training organisations.
Open Courses & Public Events
Our Telephone Call Handling Training training public event calendar has more than open course training dates taking place across the UK. Search and book securely online and receive an immediate confirmation together with full joining instructions, your VAT invoice and a receipt of payment. You are also able to make an enquiry and receive our formal quotation. Lowest price guaranteed.
We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.
In addition to a comprehensive Telephone Call Handling Training open course schedule, training is also available on client premises or at one of our training venues as a private course - provided minimum delegate numbers are achieved. Whatever your requirement, start by completing the form below and we'll send you the full course information and a quotation based on your requirements.
Make A Telephone Call Handling Training General Enquiry Here
Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Telephone Call Handling Training courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.