Working With Difficult People Training

Face-to-face Instructor Led Courses, Business, Administration and Secretarial Skills

What Is Working With Difficult People Training Training?

Being able to successfully work with others is an essential business skill. Unresolved difficulties with bosses, colleagues, customers or staff reduces your personal effectiveness. This participative programme looks at the types of difficult people and situations that can occur and sets guidelines for managing them effectively. In a very interactive and practical style, Working With Difficult People Training takes delegates through the various proven ways of managing difficult people and intense situations. Perhaps just as important are the techniques given on the course for reducing or even eliminating the causes of conflict. The techniques of communicating and working with "difficult people" are covered in detail.

Who Should Attend

This course is suitable for any administrator, secretary or PA who, during the course of their duties, has the potential for having to deal or work with difficult people.

Course Agenda

- Identifying difficult people
- Why people are difficult
- How to remain calm
- Relationships at work
- Understanding differing personalities
- Expectations and work ethics
- What constitutes being in conflict?
- Elements of a conflict
- The costs of conflicts
- Working with difficult people
- Giving and receiving criticism
- Making and refusing requests
- Responding with confidence and composure
- Addressing and dealing with hostility and aggression
-  Body Language - Words to De-escalate and win
- Timing and communication
- Checklist for solving problems.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Working With Difficult People Training course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.

Make A Working With Difficult People Training General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Working With Difficult People Training courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Working With Difficult People Training Training Enquiry

Open / Public Course Dates
Open Courses Unavailable
eLearning Options
eLearning Currently Unavailable
Working With Difficult People Training
Part of our Administration and Secretarial Skills range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Working With Difficult People Training Training Courses

Rated 4.5 / 5
*based on 125 client reviews.