Working With Difficult People TrainingCOURSE CALENDAR
What Is Working With Difficult People Training Training?
Being able to successfully work with others is an essential business skill. Unresolved difficulties with bosses, colleagues, customers or staff reduces your personal effectiveness. This participative programme looks at the types of difficult people and situations that can occur and sets guidelines for managing them effectively. In a very interactive and practical style, Working With Difficult People Training takes delegates through the various proven ways of managing difficult people and intense situations. Perhaps just as important are the techniques given on the course for reducing or even eliminating the causes of conflict. The techniques of communicating and working with "difficult people" are covered in detail.
Who Should Attend
This course is suitable for any administrator, secretary or PA who, during the course of their duties, has the potential for having to deal or work with difficult people.
- Identifying difficult people
- Why people are difficult
- How to remain calm
- Relationships at work
- Understanding differing personalities
- Expectations and work ethics
- What constitutes being in conflict?
- Elements of a conflict
- The costs of conflicts
- Working with difficult people
- Giving and receiving criticism
- Making and refusing requests
- Responding with confidence and composure
- Addressing and dealing with hostility and aggression
- Body Language - Words to De-escalate and win
- Timing and communication
- Checklist for solving problems.
Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.
The Working With Difficult People Training course is accredited by the most recognised certificating body in the UK and supported by certification and credit card sized ID cards produced by XYZ Training Group - one of the UK's largest dedicated Business training organisations.
We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.
Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.
Make A Working With Difficult People Training General Enquiry Here
Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Working With Difficult People Training courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.