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Customer Service

Face-to-face Instructor Led Courses, eLearning

Training Courses

Customer Service Training is brought to you by XYZ Training Group, one of the country's largest provider of eLearning related training courses.

UK Wide Delivery

We have 1 different Customer Service course types to choose from, the majority of which are available as open courses (public training events). All courses are available on-site, at client premises at any location UK wide.

Why Customer Service training is important

Good customer service is the lifeblood of any business. Companies can offer promotions and slash prices to bring in as many new customers as they want but, unless you can get some of those customers to come back, your business won’t be profitable for long. Good customer service is all about the retention of customers. Sending customers away happy – happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves, is the single most important asset a business can have. Being trained in the fundamentals of customer service is invaluable to any person with a face to face role. Good salespeople can sell anything to anyone once. But it is customer service that determines whether or not that business is repeat business. The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue. Training in customer service can be provided from over 300 training providers from...

Over the past year, we have had the pleasure in delivering training to more than 1100 delegates across a wide range of Customer Service related subjects. Please choose from one of the courses below or contact us here to find out how we can help you with your next Customer Service training requirement.

Customer Service
Part of our eLearning range of training courses
Our Customer Service Training Courses

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Our Customer Service Courses ..

Xyz Training Group

The eLearning Licensing (Retail) course aims to provide relevant and substantive training to anyone working in or coming in...