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Building and Retaining Customer Relationships Training Course | Xyz.co.uk
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Building and Retaining Customer Relationships Book Online Courses From £POA Per Person + VAT
  • Course Duration : 1 Day
  • At more than 20 locations
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Building and Retaining Customer Relationships Training

About This Course

  • Building and retaining customer relationships is an essential aspect of any successful business. It is the foundation of customer satisfaction and loyalty, which ultimately leads to increased sales and revenue. At Xyz Training Group, we understand the importance of strong customer relationships and offer a comprehensive training course to help you achieve this.
  • Why Customer Relationships training?

  • Our Building and Retaining Customer Relationships course is part of our Customer Service family of training courses. It is specifically designed for individuals and teams who are responsible for maintaining positive relationships with customers. This course will equip you with the necessary skills and knowledge to effectively communicate, engage and retain customers.
  • Feel free to chat with us about Building and Retaining Customer Relationships Training below or make an enquiry and speak with our dedicated support team.
Get a quote for Customer Relationships Training here

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About Customer Relationships Training

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    INFORMATION

    What is Building and Retaining Customer Relationships Training? - .

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    ATTENDEES

    Who is the course aimed At - This course is aimed at professionals who are responsible for managing and maintaining customer relationships. This includes Customer Service Managers, Team Leaders, and Supervisors who play a crucial role in ensuring customer satisfaction.

    Customer Relationships training is also beneficial for individuals in sales and marketing roles who interact with customers on a regular basis. It provides them with the necessary skills and techniques to effectively build and retain relationships with customers, leading to increased customer loyalty and business growth.

    Whether you work in a B2B or B2C environment, Building and Retaining Customer Relationships is essential for any business looking to thrive in a competitive market. This course is suitable for professionals from a variety of industries, including retail, hospitality, healthcare, and more. Anyone who deals with customers can benefit from this training, making it a valuable investment for any organisation.

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    AGENDA

    Course Agenda - Why customers complain, Cause and effect, Your role and responsibilities, Creating a customer-focused culture, The customer service process, Top 10 essential steps, Right first time complaint handling, Managing and handling conflict and difficult situations, Best practice tips - words to use, Saying no without risk, Understanding Customer Expectations, Identifying your customers real needs and issues, Managing complaints and reducing escalation, Achieving right first time standards, Building customer relationships that lead to loyalty, Customer relationship management, Setting performance standards and key performance measures, Personal Application Plan, Planning for change.

    This Building and Retaining Customer Relationships training course will equip you with the necessary skills to handle customer complaints effectively. It will cover topics such as understanding the causes and effects of customer complaints, your role and responsibilities in customer service, and creating a customer-focused culture within your organization. The course will also delve into the customer service process and the top 10 essential steps to providing exceptional customer service.

    You will learn how to handle complaints right the first time, manage and resolve conflicts and difficult situations, and use best practices and appropriate language when communicating with customers. Additionally, the course will teach you how to say no without risking customer relationships, understand customer expectations, and identify their real needs and issues. You will also gain insights on managing complaints and reducing escalation, as well as achieving right first time standards and building customer relationships that lead to loyalty.

    Customer relationship management will be a key focus of this course, where you will learn how to set performance standards and key performance measures to measure and improve customer satisfaction. Towards the end of the course, you will create a Personal Application Plan to apply your learnings in your daily interactions with customers. The course will also prepare you for change and equip you with the necessary skills to adapt to evolving customer needs and expectations.

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    CERTIFICATION

    Course Accreditation - Upon successful completion of the Building and Retaining Customer Relationships training course, candidates will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as a recognition of their participation in the course and showcases their commitment to enhancing their skills in customer service.

    For National Training Card members, the accreditation gained from this course will be automatically added to their account. This means that not only will they receive a certificate of attendance, but they will also have a record of their achievement that can be easily accessed and verified by potential employers.

    By attending and passing the Building and Retaining Customer Relationships training course, candidates will gain valuable skills and knowledge in effectively managing and maintaining customer relationships. This will not only benefit their own career growth, but also contribute to the success of their organization by ensuring satisfied and loyal customers.

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    JOINING

    Joining Instructions - The Building and Retaining Customer Relationships training course typically lasts for one full day. There are no pre-course requirements, but it is recommended that participants have some prior knowledge or experience in customer service. Photo ID is not required for this course.

    Candidates should wear business casual attire, such as a collared shirt and trousers or a skirt. It is important to present a professional appearance as this course focuses on building and maintaining relationships with customers.

    No personal protective equipment PPE or other types of equipment or clothing are required for this course. However, candidates may want to bring a notebook and pen to take notes during the training. It is also helpful to come with an open mind and a willingness to learn and engage in discussions.

    Candidates should be aware that this training course is highly interactive and will involve group activities and role-playing scenarios. They should also expect to receive practical tips and strategies for building and retaining customer relationships. It is important to actively participate and ask questions to get the most out of the course.

    If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

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    WHY XYZ

    Further Information - Building and retaining strong customer relationships is essential for any successful business. Thats why Xyz Training Group is proud to offer our highly sought-after Building and Retaining Customer Relationships training course. With our expertise and experience in the customer service industry, we are confident that this course will benefit both individuals and groups looking to enhance their customer service skills..

    Our course is designed to equip candidates with the necessary tools and techniques to build and maintain positive relationships with customers. From effective communication strategies to problem-solving techniques, our training will empower individuals to provide exceptional customer service and foster long-lasting relationships. With Xyz Training Group, you can trust that your team will gain valuable skills that will benefit your business..

    At Xyz Training Group, we understand that every client has unique needs. Thats why we offer the flexibility of delivering this course as an open course at over 50 centres across the UK or as a dedicated course tailored specifically for your team. This allows us to cater to the specific requirements of your business and ensure that the training is relevant and impactful. With Xyz, you can expect a personalised and tailored approach to your training needs..

    We are committed to providing our clients with the best value for their investment. Thats why we offer our Lowest Price Guarantee. We believe that high-quality training should be accessible and affordable for all businesses. With Xyz Training Group, you can be confident that you are receiving top-notch training at the best price. Dont miss out on the opportunity to boost your teams customer service skills and take advantage of our Lowest Price Guarantee. Enrol in our Building and Retaining Customer Relationships training course today..

    We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System

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25 Oakwood Centre, Downley Road, Havant PO9 2NP

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P: 023 9400 4050

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