Building and Retaining Customer RelationshipsCOURSE CALENDAR
What Is Building and Retaining Customer Relationships Training?
This course will enable you to understand the root cause of customer complaints, manage customers expectations of you and your organisation and develop relationships that becomes long lasting. This course will help you realign your customer service process for your team to focus on the things that are really valued by your customer's develop your own and your team's performance for managing customer's expectations, especially when things go wrong for the customer. It will show you the skills and techniques to use and a robust process to put in place to build customer relationships that lead to lasting loyalty.
Who Should Attend
This course is suitable for Customer Service Managers, Team Leaders or Supervisors.
- Why customers complain
- Cause and effect
- Your role and responsibilities
- Creating a customer-focused culture
- The customer service process
- Top 10 essential steps
- Right first time complaint handling
- Managing and handling conflict and difficult situations
- Best practice tips - words to use
- Saying 'no' without risk
- Understanding Customer Expectations
- Identifying your customers real needs and issues
- Managing complaints and reducing escalation
- Achieving 'right first time' standards
- Building customer relationships that lead to loyalty
- Customer relationship management
- Setting performance standards and key performance measures
- Personal Application Plan
- Planning for change.
Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.
The Building and Retaining Customer Relationships course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.
We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.
Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.
Make A Building and Retaining Customer Relationships General Enquiry Here
Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Building and Retaining Customer Relationships courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.