Customer Care, Incoming and Outgoing CallsCOURSE CALENDAR
What Is Customer Care, Incoming and Outgoing Calls Training?
This course has been designed and adapted for a number of clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light.
Who Should Attend
Any person who requires the need to be trained in Customer Care, Incoming and Outgoing Calls through the course of their normal working duties. This course is suitable for anyone working in the Customer Service arena or Business sector, pre-requisites may be required.
- The Customer Care
- Incoming and Outgoing Calls course agenda is changes frequently and can be dependant upon the delegates application. Please make your enquiry first and the agenda and specific joining instructions will be sent to you on return.
Customer Care, Incoming and Outgoing Calls training is available at training centres UK wide, using a virtual classroom with a live tutor or on client premises (as required) provided minimum delegate numbers are achieved. Parking, public transport links and refreshments vary from centre to centre and these will be confirmed to you prior to your enrolment on any course.
The Customer Care, Incoming and Outgoing Calls course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.
We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.
Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.
Make A Customer Care, Incoming and Outgoing Calls General Enquiry Here
Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Customer Care, Incoming and Outgoing Calls courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.