Customer Care, Incoming and Outgoing Calls

COURSE CALENDAR
Face-to-face Instructor Led Courses, Business, Customer Service

What Is Customer Care, Incoming and Outgoing Calls Training?

This course has been designed and adapted for a number of clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light.

Who Should Attend

Any person who requires the need to be trained in Customer Care, Incoming and Outgoing Calls through the course of their normal working duties. This course is suitable for anyone working in the Customer Service arena or Business sector, pre-requisites may be required.

Course Agenda

- The Customer Care
- Incoming and Outgoing Calls course agenda is changes frequently and can be dependant upon the delegates application. Please make your enquiry first and the agenda and specific joining instructions will be sent to you on return.

Venue

Customer Care, Incoming and Outgoing Calls training is available at training centres UK wide, and on client premises (as required) provided minimum delegate numbers are achieved. Parking, public transport links and refreshments vary from centre to centre and these will be confirmed to you prior to your enrolment on any course.

Accreditation

The Customer Care, Incoming and Outgoing Calls course is accredited by the most recognised certificating body in the UK and supported by certification and credit card sized ID cards produced by XYZ Training Group - one of the UK's largest dedicated Business training organisations.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.

Make A Customer Care, Incoming and Outgoing Calls General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Customer Care, Incoming and Outgoing Calls courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Customer Care, Incoming and Outgoing Calls Training Enquiry



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Customer Care, Incoming and Outgoing Calls
Part of our Customer Service range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Customer Care, Incoming and Outgoing Calls Training Courses

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*based on 77 client reviews.