Customer Care Skills Course

Face-to-face Instructor Led Courses, Business, Customer Service

What Is Customer Care Skills Course Training?

The way that your staff work with and interact with your customers has a direct impact on your bottom line! Make sure that they have the best skills, strategies and techniques to ensure that every customer experience is a memorable one. This course is aimed at those people with direct contact with your customers whether it be face to face, on the telephone or via the internet.

Who Should Attend

Staff who deal with customers on a daily basis face to face. Telephone sales and service advisers. Helpdesk operators. Staff who are responsible for responding to emails and correspondence.

Course Agenda

- Learn How To Build Effortless Rapport With Your Customers
- You Will Know How To Understand Your Customer's Points Of View
- Discover The Most Effective Questioning And Listening Techniques
- Customer Care On The Telephone -The Importance Of Tonality & Inflection
- Learn The Importance Of And Practice Your Non-verbal Communication Skills
- Setting Customer Service Standards
- Understand The Importance Of The Lifetime Value Of A Customer
- Learn How To Write To Your Customers Effectively And Efficiently
- Learn How To Be Assertive Without Being Aggressive To Your Customers
- Learn Techniques And Strategies To Handle Customer Complaints.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Customer Care Skills Course course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.

Make A Customer Care Skills Course General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Customer Care Skills Course courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Customer Care Skills Course Training Enquiry

Open / Public Course Dates
Open Courses Unavailable
eLearning Options
eLearning Currently Unavailable
Customer Care Skills Course
Part of our Customer Service range of training courses

Course Information

  • Course Duration 2 days
  • Max Class Size 4

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Customer Care Skills Course Training Courses

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*based on 141 client reviews.