Customer Care

Face-to-face Instructor Led Courses, Business, Customer Service

What Is Customer Care Training?

The importance of excellent customer service can not be undervalued. This course is specifically designed to provide 'Your Company Ambassador', front line staff, with expertise required to convey and maintain a customer sensitive culture. The skills learnt during this very intensive workshop will enable them to value their input and provide an understanding of the 'tools' required to be professional employees.

Who Should Attend

This course is suitable for anyone who has responsibilities for dealing with customers.

Course Agenda

- The company ambassador
- First and creating the right impression
- Appearance - attitude - approach
- Project the right image
- Professional customer focus
- Establish rapport
- 2 way communication
- Listening techniques
- Customer care
- Establish customers preference
- Personal experiences and impressions
- Demonstrate customer care
- Moments of truth
- Perception and expectation
- Handling behaviour
- Use of Transactional analysis
- Handle difficult people/situations
- Complaint handling and ownership
- Customer care commandments
- Personal awareness
- Excellence in delivering care
- Action plan.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Customer Care course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

Open Courses & Public Events

Our Customer Care training public event calendar has more than open course training dates taking place across the UK. Search and book securely online and receive an immediate confirmation together with full joining instructions, your VAT invoice and a receipt of payment. You are also able to make an enquiry and receive our formal quotation. Lowest price guaranteed.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

In addition to a comprehensive Customer Care open course schedule, training is also available on client premises or at one of our training venues as a private course - provided minimum delegate numbers are achieved. Whatever your requirement, start by completing the form below and we'll send you the full course information and a quotation based on your requirements.

Make A Customer Care General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Customer Care courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Customer Care Training Enquiry

eLearning Options
eLearning Currently Unavailable
Customer Care
Part of our Customer Service range of training courses

Course Information

  • Course Duration 2 days
  • Max Class Size 4

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Customer Care Training Courses

Rated 4.5 / 5
*based on 141 client reviews.