Extraordinary Customer ServiceCOURSE CALENDAR
What Is Extraordinary Customer Service Training?
To inspire a service culture where professionalism and enthusiasm are fused together. To build on existing capabilities and re-focus attitudes and skills to meet current and future. To know what comprises an extraordinary service attitude and approach. To develop skills in communication and behavioural flexibility - dealing with different people and challenging situations. To enhance complaint handling skills - how to turn around upset clients successfully.
Who Should Attend
This course is for people new to customer service or those who need an
injection of fresh ideas. The purpose of this training is to help define
service levels and to provide the skills to deliver a world class level
of customer service.
- Why service should be extraordinary
- Who are your customers?
- The internal customer
- Perception - how do people see us?
- Attitude - there is nothing so contagious as enthusiasm
- Telephone essentials and specific vocabulary
- Questioning skills and building rapport
- Four POWER points for astonishing influence and impact
- Complaints and why they are gifts
- How to deal with difficult people
- Recovery strategies when things go wrong
- The 4 levels of service used by all top service providers
- The Five Commandments of Service.
Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.
The Extraordinary Customer Service course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.
We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.
Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.
Make A Extraordinary Customer Service General Enquiry Here
Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Extraordinary Customer Service courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.