Handling Customers Professionally

Face-to-face Instructor Led Courses, Business, Customer Service

What Is Handling Customers Professionally Training?

A customer service masterclass that provides you with an overview of the tips and skills required to deliver high quality service and grow existing relationships.

Who Should Attend

This course is suitable for anyone who deals with customers or customer service.

Course Agenda

- The importance of customer care
- Meet and exceed customers service expectations
- The service complement: competence and care
- Build and maintain loyalty and goodwill
- The key impression points
- Project a professional image
- Handling more difficult situations effectively
- Customer service styles and their consequences
- A failsafe remedy for complaints
- Say No constructively
- Learn best practice for giving bad news.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Handling Customers Professionally course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

Available on client premises as an in-house course or at one of training venues, provided minimum delegate numbers are achieved. Whatever your requirement, simply complete the enquiry form below and we'll send you our quotation by return.

Make A Handling Customers Professionally General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Handling Customers Professionally courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Handling Customers Professionally Training Enquiry

Open / Public Course Dates
Open Courses Unavailable
eLearning Options
eLearning Currently Unavailable
Handling Customers Professionally
Part of our Customer Service range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 4

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Handling Customers Professionally Training Courses

Rated 4.5 / 5
*based on 144 client reviews.