ATTENDEES

Who is the course aimed At - These individuals need to develop effective communication skills and learn how to handle various customer interactions via telephone in a professional and courteous manner. Telephone Skills training is ideal for those who want to provide exceptional service and build strong relationships with clients over the phone.

From small businesses to large corporations, every organisation relies on effective telephone communication to maintain good customer relationships. Thats why Telephone Skills training is beneficial for professionals from all walks of life, including human resources, finance, healthcare, and hospitality. Whether you are new to the job or looking to brush up on your skills, this course is designed to meet the needs of anyone who uses the telephone as a primary means of communication in their profession.

AGENDA

Course Agenda - Why is customer service important Who are our customers Understanding the needs of callers, customer care standards, and communicating by telephone are all key components of this training course. We will also cover the points of difference between telephone and face-to-face communication, as well as the golden rules for providing excellent customer service.

Using your voice well is crucial when communicating over the phone, so we will discuss techniques for projecting confidence, warmth, and professionalism. Questioning to gather information and adopting effective listening habits are also essential skills that will be covered in this course.

Answering inbound calls, re-routing calls, making outbound calls, and leaving professional voice messages are all common tasks in a customer service role. We will provide tips and strategies for handling these tasks with ease and professionalism. Additionally, we will address how to handle awkward callers, show empathy and understanding, and deal with complaints effectively.

Finally, this course will include instant role play exercises to give you hands-on experience in applying the skills and techniques learned. You will also have the opportunity to create your own action plan for implementing what you have learned in your daily work. By the end of this course, you will be equipped with the necessary skills to provide exceptional customer service over the phone. .

CERTIFICATION

Course Accreditation - Upon successful completion of the Telephone Skills And Customer Service training course, candidates will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as proof that the individual has completed the course and gained the necessary knowledge and skills in telephone etiquette and customer service.

In addition, candidates who are members of the National Training Card will have their accreditation automatically added to their account. This accreditation is recognized by employers and organizations as a mark of excellence in customer service and telephone skills.

By attending and passing the Telephone Skills And Customer Service training course, candidates will not only gain valuable skills and knowledge, but also receive a certificate that can enhance their career prospects and demonstrate their commitment to providing exceptional customer service. The accreditation from Xyz Training Group is a valuable addition to any CV and can help individuals stand out in a competitive job market.

JOINING

Joining Instructions - The Telephone Skills And Customer Service training course typically lasts for one day.

There are no specific pre-course requirements, but it is recommended that candidates have some prior experience in customer service.

Photo ID is not required for the course.

Candidates should wear professional business attire and avoid any clothing that may be considered offensive or distracting. They do not need to bring any personal protective equipment or other types of equipment or clothing. It is important for candidates to arrive on time and be prepared to actively participate in the course.

If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

WHY XYZ

Further Information - Are you looking to improve your communication skills and provide top-notch customer service Look no further than Xyz Training Groups Telephone Skills And Customer Service course. Our dedicated training group is one of the largest in the UK, offering this course at over 50 centres or as a customized option for your team. With our Lowest Price Guarantee, you can trust that you are getting the best value for your investment..

In todays fast-paced business world, effective telephone skills are essential for any successful company. Our Telephone Skills And Customer Service course will equip you with the necessary tools and techniques to handle calls confidently and professionally. Our experienced trainers will guide you through interactive activities and real-life scenarios, ensuring that you are well-prepared to handle any customer interaction..

By enrolling on our Telephone Skills And Customer Service course, you will not only improve your own skills, but also contribute to the overall success of your team and company. Our course covers topics such as active listening, conflict resolution, and building rapport with customers, all of which are crucial for providing exceptional customer service. With our training, you will be able to handle any customer situation with ease and leave a positive impression..

At Xyz Training Group, we are committed to providing high-quality training at an affordable price. Our Lowest Price Guarantee ensures that you will receive the best value for your money. Plus, with our flexible options of open courses or customized training, you can choose what works best for you and your team. Dont miss out on the opportunity to enhance your telephone skills and customer service abilities with Xyz Training Group. Enrol now and see the difference it makes in your professional and personal life..

We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System