Managing Difficult People

Face-to-face Instructor Led Courses, Business, Management Skills

What Is Managing Difficult People Training?

Delegates will gain increased confidence and competence in their ability to manage the daily performance of their staff. They will have produced an action plan for achieving their stated objectives.

Who Should Attend

Those with direct responsibility for the management/supervision of other staff. The programme is relevant for all levels of management.

Course Agenda

- Delegate and tutor introductions
- Delegate objectives
- What do we mean by negative behaviour?
- Possible causes of negative behaviour
- Causes of inter-personal/organisational conflict
- Introduction to Cause and Effect analysis
- The Key Skills
- Action Planning/implementing/monitoring with employee
- Discussion of delegate issues
- Exercises
- Case studies
- Role plays
- Delegate Action Planning
- Course review and evaluation.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Managing Difficult People course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

Open Courses & Public Events

Our Managing Difficult People training public event calendar has more than open course training dates taking place across the UK. Search and book securely online and receive an immediate confirmation together with full joining instructions, your VAT invoice and a receipt of payment. You are also able to make an enquiry and receive our formal quotation. Lowest price guaranteed.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

In addition to a comprehensive Managing Difficult People open course schedule, training is also available on client premises or at one of our training venues as a private course - provided minimum delegate numbers are achieved. Whatever your requirement, start by completing the form below and we'll send you the full course information and a quotation based on your requirements.

Make A Managing Difficult People General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Managing Difficult People courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Managing Difficult People Training Enquiry

eLearning Options
eLearning Currently Unavailable
Managing Difficult People
Part of our Management Skills range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Managing Difficult People Training Courses

Rated 4.5 / 5
*based on 101 client reviews.