Managing Poor Performance

Face-to-face Instructor Led Courses, Business, Management Skills

What Is Managing Poor Performance Training?

Managing poor performance is a responsibility that most managers find at best unpleasant, and at worst, extremely daunting. Unfortunately, this often means that poor performance is not actually managed - it is left to get slowly worse, in the hope that the person will eventually decide to leave of their own accord. This course will equip front-line managers with the skills and knowledge to deal confidently and professionally with poor performers. It will show delegates how to use appropriate formal and informal processes of support, training & development, meetings and reviews to enable performance to get back on track, and to avoid escalating problems for everyone involved.

Who Should Attend

Any person who requires the need to be trained in Managing Poor Performance through the course of their normal working duties. This course is suitable for anyone working in the Management Skills arena or Business sector, pre-requisites may be required.

Course Agenda

- Types of poor performance
- Categorising the various reasons why an individual's performance may not be considered satisfactory
- Causes of poor performance
- Positive responses - Identifying good practice in responding to poor performance
- Customising the approach
- Dealing with difficult and aggressive behaviour
- Dealing with emotional difficulties
- Win/win solutions
- Improvement objectives and targets
- Setting SMART objectives that encourage accountability and help to ensure that changes are made
- Personal development planning
- Identifying continuing personal development needs and extending learning into the workplace.


Available onsite or nationwide at any of over 50 centres, see below our open course availability. Alternatively, call 0844 335 8882.


The Managing Poor Performance course will be accredited to the latest in recognised certificating award. All successful delegates will also receive an Xyz certificate of attendance. Enrolled subscribers of the National Training Card will also have any certificate, qualification and/or ID card (where applicable) automatically added to their member account.

Open Courses & Public Events

Our Managing Poor Performance training public event calendar has more than open course training dates taking place across the UK. Search and book securely online and receive an immediate confirmation together with full joining instructions, your VAT invoice and a receipt of payment. You are also able to make an enquiry and receive our formal quotation. Lowest price guaranteed.

More Information

We train in excess of 100,000 delegates per year. For more information, please make your enquiry using the form below. The XYZ Training Group Customer Charter ensures that all enquiries are responded to the same day.

Course Availability

In addition to a comprehensive Managing Poor Performance open course schedule, training is also available on client premises or at one of our training venues as a private course - provided minimum delegate numbers are achieved. Whatever your requirement, start by completing the form below and we'll send you the full course information and a quotation based on your requirements.

Make A Managing Poor Performance General Enquiry Here

Complete the form below and we'll send you some training options and / or a quote by return. Please only use this form if you are interested in Managing Poor Performance courses. For all other enquiries, please use the general contact page, refine your search above or call us on 0844 335 8882.

Managing Poor Performance Training Enquiry

eLearning Options
eLearning Currently Unavailable
Managing Poor Performance
Part of our Management Skills range of training courses

Course Information

  • Course Duration 1 day
  • Max Class Size 12

  • All prices exclude VAT. Discounts available for larger groups & for corporate clients.
Our Managing Poor Performance Training Courses

Rated 4.5 / 5
*based on 102 client reviews.