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Telephone Sales Skills Training Course | Xyz.co.uk
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Telephone Sales Skills Training

About This Course

  • Telephone Sales Skills, also known as Telesales, is a crucial aspect of any business that relies on phone communication with clients. It involves the art of effectively selling products or services over the phone, which requires a unique set of skills and techniques. Xyz Training Group offers a comprehensive course on Telephone Sales Skills, designed to equip individuals with the necessary skills to excel in this field.
  • Why Telesales training?

  • Enrolling onto a Telephone Sales Skills training course can bring numerous benefits to both individuals and businesses. For individuals, it can lead to increased confidence, improved communication skills and the ability to close deals successfully. For businesses, it can result in higher sales, improved customer satisfaction and a more efficient sales team. With Xyz Training Groups course, participants can expect to see a positive impact on their sales performance.
  • Feel free to chat with us about Telephone Sales Skills Training below or make an enquiry and speak with our dedicated support team.
Get a quote for Telesales Training here

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About Telesales Training

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    INFORMATION

    What is Telephone Sales Skills Training? - Telephone Sales Skills Training also known as Telesales is a specific type of training that equips individuals with the necessary skills to successfully make sales over the telephone. This training covers a range of topics including effective communication, objection handling, and closing techniques. It is designed to help sales professionals build confidence and increase their success in making sales calls.

    During this training, participants learn how to effectively execute cold calls, warm calls, and follow-up calls. They are taught how to build rapport with customers, identify their needs, and present solutions over the phone in a persuasive manner. The aim is to improve their ability to turn potential leads into loyal customers, and ultimately increase sales and revenue for their company.

    Telephone Sales Skills Training is ideal for anyone who is involved in selling products or services over the phone. It is particularly beneficial for sales teams, call centre staff, and customer service representatives. This training not only enhances their sales skills, but also equips them with effective communication techniques that can be used in both professional and personal environments. With the right training and techniques, employees can effectively connect with customers and drive business success.

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    ATTENDEES

    Who is the course aimed At - Telephone Sales Skills, also known as Telesales, is aimed at professionals in sales or customer service roles who use the phone as their primary tool for communicating with customers. This course is ideal for individuals looking to improve their abilities to sell products or services over the phone.

    The training course is ideal for telesales representatives, call centre agents, or anyone who needs to communicate effectively and efficiently with customers over the phone. It is also beneficial for those in roles such as account management or business development, where building and maintaining relationships with customers through phone conversations is crucial.

    Telephone Sales Skills training is essential for individuals who want to enhance their telephone communication skills and boost their sales performance. This course is suitable for individuals at any experience level, from beginners to seasoned professionals. It provides participants with the necessary tools and techniques to sell effectively and confidently over the phone.

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    AGENDA

    Course Agenda - In this Telephone Sales Skills training course, participants will learn the essential skills and techniques needed to excel in telephone sales. The course will cover topics such as effective communication, building rapport with customers, and handling objections. Participants will also learn how to use persuasive language and close sales over the phone.

    The course will begin with an introduction to the basics of telephone sales, including the importance of a positive attitude and the key principles of effective communication. Participants will then move on to learning how to build rapport with customers, including techniques for active listening and empathy. They will also learn how to identify and respond to different customer needs and preferences.

    Next, participants will learn how to handle objections and turn them into opportunities. This will include strategies for addressing common objections and techniques for overcoming resistance. Participants will also learn how to use persuasive language to influence and persuade customers to make a purchase. The course will end with a focus on closing techniques, including how to ask for the sale and handle objections during the closing process.

    By the end of this Telephone Sales Skills training course, participants will have a thorough understanding of how to effectively sell over the phone. They will have learned valuable skills for building rapport, handling objections, and closing sales. With these skills, participants will be able to confidently and successfully sell products or services over the phone, leading to increased sales and customer satisfaction. .

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    CERTIFICATION

    Course Accreditation - Upon successful completion of the Telephone Sales Skills training course, candidates will receive a temporary certificate of attendance from Xyz Training Group. This certificate serves as proof of their participation in the course and can be added to their professional portfolio.

    In addition, National Training Card members will have their accreditation automatically added to their account. This means that their completion of the Telephone Sales Skills course will be officially recognized by the National Training Card, a reputable and widely recognized organization in the training and development industry.

    The accreditation received from attending and passing the Telephone Sales Skills training course will enhance the candidates skills and knowledge in the field of telesales. This will not only benefit their current job, but also make them more marketable to potential employers. It demonstrates their commitment to continuous learning and development, making them a valuable asset to any organization.

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    JOINING

    Joining Instructions - The Telephone Sales Skills training course typically lasts for one day. There are no specific pre-course requirements, but it is recommended that participants have a basic understanding of sales techniques and customer service. Photo ID is not required for this course.Participants are advised to wear smart, business casual attire. This includes a collared shirt, trousers or skirt, and closed-toe shoes. It is important to make a good impression, as the course focuses on effective communication and building relationships with potential customers.

    No personal protective equipment PPE or additional equipment is required for this course. However, participants are encouraged to bring a notebook and pen for taking notes during the training. It is also recommended to bring a positive attitude and willingness to learn.

    Candidates should arrive on time and be prepared to actively participate in group activities and discussions. The course will cover topics such as effective communication, handling objections, and closing sales over the phone. Participants will have the opportunity to practice their skills and receive feedback from the trainer. Overall, the Telephone Sales Skills training course is a valuable opportunity for individuals looking to improve their telesales techniques and boost their sales performance.

    If you choose to book online you will immediately be confirmed on the course. You will also be automatically sent a full course information pack, receipt of payment and a VAT invoice by email.

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    WHY XYZ

    Further Information - In todays competitive business world, effective communication skills are essential for success. And when it comes to sales, the ability to effectively communicate over the phone is crucial. Thats why enrolling on a Telephone Sales Skills training course with Xyz Training Group is a smart move for both individuals and teams..

    Our training course is designed to equip candidates with the necessary skills and techniques to excel in telephone sales. From building rapport with potential clients to closing a deal, our course covers all aspects of telephone sales in a practical and interactive manner. Our experienced trainers have a wealth of knowledge and expertise in the field, ensuring that each candidate receives top-notch training..

    At Xyz Training Group, we understand that every clients needs are unique. Thats why we offer the flexibility of both open courses at over 50 centres across the UK and dedicated courses tailored specifically for a clients team. This allows us to provide a personalized learning experience that meets the specific requirements of each client..

    But what sets us apart from other training providers is our Lowest Price Guarantee. We are confident that our training courses are competitively priced, and we promise to match any lower price offered by a competitor. This ensures that our clients receive the best value for their investment in our training. So why wait Enrol on our Telephone Sales Skills training course today and take your sales skills to the next level with Xyz Training Group..

    We're also proud to offer all clients our lowest price guarantee and free use of our award winning Training Management System

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25 Oakwood Centre, Downley Road, Havant PO9 2NP

e: info@xyz.co.uk
P: 023 9400 4050

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